Thank you for shopping at KiShop! Because many of our crochet products are handcrafted and custom-made, we have established the following payment and cancellation policies to ensure fairness for both our customers and our artisans.
1. Accepted Payment Methods
We offer secure checkout and accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- UPI and standard Mobile Wallets
- Net Banking
All payments must be made in full at the time of placing the order. For custom crochet requests, work will only begin once the payment is successfully verified.
2. Payment Security
All transactions are processed through secure, PCI-compliant payment gateways. KiShop does not directly store, process, or keep your sensitive credit card information or banking PINs on our servers.
3. Order Cancellations by User
We understand that sometimes you may change your mind. You may request to cancel an order by contacting our support team. However, please be aware of the following conditions:
- Cancellation Fee: Because processing orders (especially for custom or handmade items) incurs immediate platform and gateway costs, any order cancelled by the user will be subject to a standard fee deduction. This nominal deduction covers the non-refundable gateway processing charges and administrative fees.
- Custom Orders: Custom crochet requests cannot be cancelled once the crafting process has begun.
4. Refund Processing Time
If your cancellation request is approved, the remaining balance (Total Order Value minus the cancellation fee deduction) will be initiated for a refund.
Refund Timeline: Please allow up to 6 to 7 working days for the refunded amount to reflect in your original method of payment, depending on your bank or card issuer's processing times.
5. Pricing and Taxes
All prices listed on KiShop are in the local currency and are subject to applicable local taxes. Shipping charges and taxes will be calculated and clearly displayed at checkout before you complete your purchase.
6. Failed Transactions
If your payment fails or is declined, your order will not be processed. If money has been deducted from your account during a failed transaction, it will be automatically refunded by your bank, usually within 3-5 business days.